Department of Health and Human Services (DHHS)
Ann-Marie Massenberg, Former Chief of Staff, PSC, U.S. Department of Health and Human Services,

The Program Support Center (PSC), a function of the U.S. Department of Health and Human Services (DHHS), initially engaged with Chazey Partners to provide strategic whitepapers and consulting on various shared services topics.  This work evolved to the team providing educational sessions on our five service lines on metrics and industry standards.  Their work included recommending a new Metrics Framework, focused on Key Performance Indicators.  Chazey’s support and guidance allowed us to transform our interactions with our internal “customers” into a more productive engagement on an ongoing basis.  This positioned us well for growing our services to new customers in the Federal government.

Jorge Eduardo Hernandez Moreno, Director del Centro de Servicios Compartidos

La implementación de un centro de servicios compartidos en Grupo Aeromexico, representó un gran desafío para nuestras empresas y para los colaboradores, ya que implicó la revisión de procesos y redefinición de nuestra forma de operar. El haberlo hecho con el acompañamiento de Chazey Partners fue un aliciente, porque entendieron cada momento de nuestro proyecto y con su metodología, nos orientaron para enfrentarlo de la mejor manera, dando claridad a la Alta Dirección del cambio que estaba ocurriendo en el Negocio.

Jorge Eduardo Hernandez Moreno, Shared Services Director

The implementation of a shared services center in Grupo Aeromexico represented a great challenge for our business units and employees, as it involved the review of our processes and a complete redefinition of the way we were operating. Doing so with Chazey Partners' support gave us an advantage, because they understood every moment of our project and with their methodology we were guided in the best way, giving clarity of the change in the business to our top management.


Iowa University System
Mark Braun, Chief Operating Officer, Board of Regents State of Iowa,

Chazey Partners was engaged by the Iowa Board of Regents at a critical stage of our TIER (Transparent, Inclusive Efficiency Review) project.  We had previously engaged another consulting firm to develop plans for our three major institutions (University of Iowa, Iowa State University and the University of Northern Iowa) for transformation of the Finance, Human Resources and Information Technology functions.  Chazey was engaged to work with these three functions at a deeper level of analysis to validate the transformation opportunities and timelines.  Chazey’s team of experienced practitioners proved to have a flexible, pragmatic working style with our diverse teams, resulting in validated opportunities on time and on budget.  Additionally, by working cross-functionally, they provided a variety of insights that allowed us to avoid significant expenses and investment and better prioritize our initiatives.

Carlos Cayo, General Manager, Shared Services Gerdau Mexico (SSG Mexico)

In 2011, Gerdau’s management made the decision to follow up on expanding its Shared Services model through the creation of a new Shared Service Center located in Mexico to provide services to 7 countries in Latin America and Spain. Given the broad scope of the project and the relative lack of first hand Shared Services experience, we decided to engage an outside partner. Chazey Partners was recruited and joined the LatAm SSO project team in October 2011 to offer support and guidance through the ensuing 18 months’ implementation. During this period, Chazey’s consultants worked closely with the project management team to develop a business case, present the benefits to country leaders, manage change communications, and guide the transition to fully operating Shared Services. Chazey’s practitioners were able to leverage their extensive experience, based on multiple global implementations, including Latin America. This gave the project team the confidence to successfully push ahead despite significant resistance and gain knowledge and methodology  that we are still using  to continue expanding the scope of our organization.

TRW Automotive
Richard J. Rowan, Jr., Director, Global Shared Services

Chazey Partners has been a trusted and valued strategic advisor on Shared Services to me and my TRW Automotive Shared Services Team since shortly after I assumed my role as Director, Global Shared Services for TRW Automotive in May 2003.


The wealth of experience and knowledge related to Shared Services implementations and improvements that the team brings have been invaluable.  Chazey Partners has assisted me and my team with projects in the U.S., Mexico and Europe – advising both on strategy and implementation, including staffing.


I highly recommend Chazey Partners to provide valuable input and advice on all matters related to Shared Services.

Government Of New Brunswick
Andrea Seymour, Former Chief Operating Officer of New Brunswick Internal Services Agency

Critical to our success was the great partnership that we formed with the Chazey team.  By embedding Chazey staff into our GNB work groups we were able to create a collaborative and interactive relationship that was very different from a traditional vendor client arrangement.  Chazey's team brought a depth of shared service knowledge, along with tactical expertise from multiple previous implementations that enhanced the approach developed by our GNB core team. This integration of teams allowed us to produce a dynamic GNB specific service strategy, based on best practices and world class implementation techniques.


Louise Lemon, Former President, NBISA and Deputy Minister, Department of Supply and Services

Chazey Partners was instrumental in helping the Government of New Brunswick to create, through a truly transformational process, the New Brunswick Internal Services Agency, a shared services agency providing payroll, accounts payable, information technology and other back-office services to Government.


Their coaching and knowledge transfer approach empowered our own employees and resources to focus their skills and efforts to transform ideas into action, inefficiencies into cost savings and duplication into well-documented, streamlined, value-added processes.


Their experience and expertise in shared services provided us with the confidence to surmount countless challenges that are inherent in the implementation of what was such a monumental task.  As a result, the Agency has not only generated cost savings but has introduced significant efficiencies and opportunities for further value added functionality that will benefit the province for years to come.

Coca-Cola Hellenic (CCH)
Manolis Fafalios, Shared Services (Transition) Director

In 2010 Coca Cola Hellenic began a journey to fundamentally transform our Finance and HR operations through the use of Shared Services. In a remarkably quick time, our Business Services Organisation in Sofia, Bulgaria now manages a wide scope of Finance and HR processes across 22 countries. Based on the success of this, we are continuing to expand the scope and geographies of shared services.

At the beginning, we were looking for a partner with the right expertise and successful track record who could teach us how to deliver on this important initiative. It was also critical that they would work with us as one team and adapt to our culture.  We chose Chazey Partners because they were able to demonstrate these attributes and also back up what they were telling us with very strong references.    

Chazey are still working with us today. During this time they have not only demonstrated the attributes we were initially looking for, but they also provide other unique dimensions. Their approach is very hands-on and rooted in their deep experience as former practitioners and operational people. This leads to pragmatic and robust outcomes that works for us and avoids the pitfalls of a theoretical, template solution. In addition, the quality of Chazey people is such that their credibility is highly regarded right across the company and they are regarded as an integral part of the team. This has given us the assurance and confidence to adopt a pace of change we would not have otherwise considered achievable. 

Franz Deitering, Head of SAP’s Global Shared Services division

SAP’s Global Shared Services division commends Chazey Partners for their Shared Services expertise during Coca-Cola Hellenic’s services delivery transformation. 


Coca-Cola Hellenic is nearing the end of a four-year transition to multifunctional Shared Services Organisation, a project supported across two distinct phases by SAP and Chazey Partners. Based in Sofia, Bulgaria, the new, 350-strong Business Services Organisation is providing integrated Finance and HR services to 21 countries across Western, Central and Eastern Europe. 


The Finance elements include AP, AR, GL, Fixed Assets, Period End Closing, Treasury and T&E (which was outsourced with the SSO roll-out). The HR elements include Organisational Management, Personnel Administration, Recruitment, Performance Management, Absence Management, Learning & Development, and a Centre of Expertise. 


This transformation has benefitted CCH through standardised services delivered to diverse business units in a consistent, user-friendly manner; a “Governance and Service Management Framework”; exceptional productivity efficiencies; a considerable reduction in annual operating cost; selective BPO; and continuous improvement. 


The rapid deployment schedule called for tight programme management and very effective change management support. The SAP Shared Services Framework (SSF) provided a platform for online communication between the countries and the BSO and end-to-end process automation, while Chazey Partners provided the Shared Services expertise for the strategy, design, change management and implementation. 


Chazey’s team was invaluable in supporting this project, and we at SAP would highly recommend partnering with them for large-scale transformations of this kind.  


We look forward to future opportunities to work together again.  

Grupo Bimbo
Gabriela Lopez Juarez, Global Business Services Director

In March 2013,  we engaged Chazey Partners to become our strategic consulting advisor to provide specialized consulting support to assess and provide recommendations on several key initiatives that will help our Shared Service organization achieve our long term strategic goals. The initiatives included optimizing many of our end to end processes, assessing the level of use of our ERP System (Oracle), redesigning our organization, identifying best in class practices to enhance our Service Management framework as well as identifying other opportunities to optimize our operational cost. Through the development of a business case and implementation plan, they provided us the guidance we need to provide higher focus on customer service, achieve process standardization and simplification and evolve into a high performing shared services operation.


The Chazey methodology and knowledge has been very valuable to Bimbo. The team's approach, experience, passion and commitment to adding value has been fantastic and the partnership approach working with a range of key internal stakeholders within our organization was very important during the project. I would highly recommend the Chazey team for any Shared Services Transformation assignment.”


CA Technologies
Julian Hardy, VP, Global HR Operations

Chazey Partners came to work with us when we consolidated our outsourced HR support from three locations to a single service center.

Providing program and change management guidance, Chazey Partners were very effective in making sure our transition project met its quality, time and cost objectives as well offering invaluable coaching support to the wider project team to make our efforts both developmental and transformational.

I would certainly work with Chazey Partners again and recommend their counsel to anyone about to embark on a shared services program.

Agrium Inc.
George Hollinger, Vice President and Chief Information Officer

I had the pleasure of working with the Chazey team for 14 months spanning the latter half of 2010, through the end of 2011. Chazey Partners was engaged to conduct "as-is" assessment of our IT processes, structure, capabilities and service levels. The engagement started out with the purpose of validating that an IT transformation was in order and continued through to the creation of a proposed state and solid business case.

I found the methodology used by Chazey to be thorough, providing excellent insight into efficiency, effectiveness and consistency of our processes, how our value to our Organization was perceived by our business partners, and how our organizational structure was hindering us from achieving the level of service required by our growing business.

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