Robotic Process Automation (RPA)


Robotic Process Automation (RPA) Overview


Organizations continuously strive to achieve greater efficiencies and more streamlined operations as a matter of course, particularly with Shared Services. Each advancement has the potential to enable cost savings and greater scalability. The vast-majority though are incremental, delivering small scale targeted benefits while requiring constant resourcing and change management efforts. So, when an opportunity for a quantum advance arises there is heightened interest; large scale evolutionary progress in a single endeavor. Robotic Process Automation (RPA) is the latest proposition to promise a quantum advance for Shared Services.


But what is RPA? What does it mean to your organization and Shared Services operations?  In common definitions RPA essentially comes down to removing human beings from operations that are repetitive evaluations requiring rules based decision criteria. Where-as automation addresses high volume repetitive tasks, RPA is the next step to include decision making under a controlled set of parameters.  In simple terms, it introduces greater speed, efficiency, standardization, and accuracy to the repetitive high volume rules-based tasks.  However, as with all sound propositions the devil is in the details. The key question for an organization falls back to a basic precept, ‘is this right for me?’


Some key considerations that an organization should address from the outset when considering RPA:


  • Do you have clearly defined end-to-end processes?
  • Are these processes consistently adhered to by your people?
  • How much time and effort do the proposed RPA tasks take today with human operation?
  • What is the organization’s technology road-map for the future?

An early RPA adopters can be among the first to benefit and set the tone for future development. However, there are an array of choices and questions to be answered.  Chazey Partners has professionals with decades of experience in business operations and deep technical expertise. We can help you chart a course with RPA that best suits your organization.


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